When it comes to choosing an internet service provider (ISP), consumers in Malaysia are spoiled for choice. There are numerous ISPs available in the market, each with its own set of offerings, advantages, and drawbacks. One of the most popular and highly rated ISPs in Malaysia is TIME Internet. But is it really the best ISP in Malaysia? In this article, we will explore the various features, pricing, and customer feedback for TIME Internet and provide our verdict on whether it truly lives up to the hype.
Overview of TIME Internet
TIME Internet is a Malaysian ISP that has been providing high-speed internet services since 2012. The company offers a range of plans that cater to the needs of different types of customers, from home users to businesses. The company's fiber optic infrastructure is one of the most extensive in the country, covering over 2.2 million premises across Malaysia.
Features and Plans
One of the biggest selling points of TIME Internet is its wide range of plans, which cater to different types of users. The plans range from basic plans that offer speeds of up to 100Mbps to premium plans that offer speeds of up to 1Gbps. Some of the notable features of TIME Internet plans include:
- Unlimited data usage
- Free calls to all fixed and mobile lines within Malaysia
- Free installation and activation
- Free Wi-Fi router for selected plans
- 24/7 customer support
In addition, TIME Internet also offers several add-on services, including IPTV, home security, and cloud storage.
Pricing
Pricing is always a major consideration when choosing an ISP. TIME Internet's plans are competitively priced, with plans starting from as low as RM99 per month for the 100Mbps plan. The premium plans, which offer speeds of up to 1Gbps, are priced at RM299 per month. In addition to the monthly fees, customers will need to pay a one-time installation fee of RM249.
Customer Feedback
Customer feedback is an important consideration when evaluating an ISP. TIME Internet has received numerous positive reviews from its customers, particularly for its fast and reliable internet speeds. Customers have also praised the company's customer service and technical support, which is available 24/7.
However, like any ISP, TIME Internet has also received some negative feedback from customers. Some customers have reported issues with slow speeds, network disruptions, and poor customer service. It is important to note that these negative reviews represent only a small percentage of the overall customer base and may not be representative of the overall quality of the service.
Our Verdict
After evaluating the features, pricing, and customer feedback for TIME Internet, we believe that it is one of the best ISPs in Malaysia. The company's extensive fiber optic infrastructure and wide range of plans make it a popular choice among consumers. The pricing is competitive, and the add-on services provide customers with additional value.
While there have been some negative reviews from customers, these do not seem to be representative of the overall quality of the service. In our experience, TIME Internet provides fast and reliable internet speeds, and the customer service is responsive and helpful.
FAQs
- Can I get TIME Internet in my area?
- TIME Internet's fiber optic infrastructure covers over 2.2 million premises in Malaysia. You can check if your area is covered on the company's website.
- How do I sign up for TIME Internet?
- You can sign up for TIME Internet online or by visiting one of the company's retail stores.
- Do I need to pay a deposit when signing up for TIME Internet?
- Yes, you will need to pay a deposit of RM300 when signing up for a TIME Internet plan.
- What is the minimum contract period for TIME Internet plans?
- The minimum contract period for TIME Internet plans is 24 months.
- Can I upgrade or downgrade my TIME Internet plan?
- Yes, you can upgrade or downgrade your TIME Internet plan by contacting the company's customer support.
Conclusion
Overall, TIME Internet is a highly rated and popular ISP in Malaysia, offering fast and reliable internet speeds, competitive pricing, and excellent customer service. While there have been some negative reviews from customers, these do not seem to be representative of the overall quality of the service. We believe that TIME Internet is a top choice for consumers in Malaysia who are looking for a reliable and high-speed internet connection.
